Client Driven Service... based on your Product, your Requirements
and your Service demands
**A Medical Diagnostic Laboratory offering 30 different prenatal screening tests wishes to offer on-the-spot Genetic Counselor assistance for test explanation and test results discussion for 12 hours per day, Monday through Friday. Laboratory also contracts for regular testing Quality Review assistance and Laboratory Report input. Within several weeks, we assembled a team with expertise and experience in the prenatal testing of this company, and we continue to develop the team for this assignment so that they are impressively familiar with this Laboratory's product, providing seamless availability year round. Weekly Team meetings keep everyone on the same page and the Laboratory's message and information consistent.
**Genetic Testing Start-up has launched a one source solution with an extensive genetic testing menu for all types of Providers. The extent of need for a Genetic Counselor is minimal, but increasing. It is important, however that Providers receive prompt and knowledgeable answers to their questions. We assembled a team of Genetic Counselors and brought them up to speed on the testing of this company. We started with a 6 month contract - wherein Counselors were available for phone response 6 hours/day, with channel to voice mail during slow hours, but with all calls returned within several hours. The laboratory added on services which included the review of their reporting format, as well as other research and writing to support their growing testing menu. We will review the needs of this account again in 6 months, so that we can structure the most appropriate genetic counseling service for this company. Bi-weekly team meetings keep the genetic counseling team updated on product developments and ensure that the message and information provided to clients is consistent.
**A Large Genetic Testing Laboratory with a full staff of Genetic Counselors seeks back up for its Genetic Counseling Services to support its genetic test offerings due to the fluctuating staffing needs and occasional meeting, vacation and other demands which disturb the staffing availability of the Laboratory. We have developed a team which is familiar with the test menu of this laboratory, that can fill in when needed.
**An International Laboratory desires web based consultation for clients at one of its foreign locations. A system for scheduling, record collection and physician engagement is organized. A team that is educated on the needs of this assignment is created, placing a clinic in a few weeks time. Weekly meetings keep everyone on this assignment up-to-date.